Our Rates Include
Our Rates Exclude
Drivers age The minimum age to rent a vehicle is 21 and the maximum age is 70. If you are under 25 years old, an additional surcharge will apply. The age of the driver is taken as being that at commencement of the rental period for the entire duration of the rental period. Drivers aged under 25 are restricted to certain vehicle groups. The age of all drivers disclosed at the point of reservation will be taken as being accurate. Cancellation Policy / Charges A charge for cancellation of any booking you are unable to honour prior to your collection date will apply (see below).
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken. All cancellations must be made in writing to Solus (fax / email accepted). The rental voucher must be returned to Solus in order for the appropriate refund to be processed. Please note that cancellations will take effect from the date the voucher is received by Solus. Vouchers must be received prior to the date on which they could be used otherwise no refund of any pre-payment will be made. Refunds will only be made to the credit card used at the point of booking. For cancellations, please e-mail us at reservations@xn--80akvcgaglld4a.xn--41a.xn--p1acf or fax us to 08700 631 400 (Intl. +44 1908 586 774) quoting your booking reference. Period of Rental / Extensions The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher / reservation confirmation. All rates are calculated on the basis of 24-hour units. If you wish to extend the rental period after collection of the vehicle but prior to the specified termination date, you should contact the local supplier by using the contact details provided on the rental agreement. Additional payment will be required prior to the extension being authorised and the extension period will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on vehicles returned early. It should be noted that the minimum rental period is one day in the USA and Canada and three days in Europe (excluding UK). The maximum rental period under any one voucher is 28 days . except for Florida which is 56 days. Longer rentals are available; please contact our reservations department for rates and further details. Specialist Equipment Hire Charges may apply for the rental of the following equipment: Child seats are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided, you will be required to fit the child seat yourself as the supplier will accept no responsibility for this. Roof racks, ski racks and tow bars are available in some locations and should be requested at the time of booking. In addition, a security deposit for any specialist equipment may be required at the time of pick-up. Amendment Charges Solus will do its best to assist with any requests to amend a confirmed booking prior to the pick up date and time. Please provide as much notice as possible to enable any such changes to be made and confirmed to you. Amendments to a confirmed booking will be subject to an administration fee of £5.00 + vat. Any amendment charge due will be taken from the credit/debit card used at the point of original reservation. In the event of a cancellation (see above), this amendment charge will apply to all reservations cancelled with seven days or more notice prior to the pick up date / time. Delivery and Collection Pick-up of your vehicle is usually at the airport or local rental location as specified at time of booking. In some locations, however, delivery to a pre-agreed address may be available during normal working hours although a charge will normally apply for this service. Should you wish to have the rental vehicle delivered / collected this should be requested at the time of booking. In ALL cases of delivery and collection, you must ensure that you are present to receive / hand back the vehicle. Flight Information For all airport collections it is essential that Solus be given the correct flight number and arrival time at least 7 days prior to the reserved pick up date/time. If the information is not given in time, Solus will do its best to ensure that the vehicle is available but no responsibility can be accepted or compensation allowed for a failed rental due to the customer providing the information late. One Way Rentals It is usually possible to return your vehicle to a different location from that where you picked it up providing such arrangements have been notified and confirmed at the point of booking. However, as some rental suppliers do not offer such a facility and others may make a charge for doing so, we strongly suggest that you check with our reservations department at the time of booking. International one way rentals are not permitted. Out of Hours Charges At locations where the .out of hours. service is available, we can arrange for your vehicle to be picked up outside normal working hours. However, in some cases this may attract a small .out of hours fee., details of which will be advised at the time of booking. In all cases of airport pickup, details of your inbound flight must also be provided at point of booking (see Flight Information section above). Please note that should your flight be delayed, causing collection of the vehicle to fall within .out of hours. times, this charge will also apply. Solus can accept no further responsibility where there is no out of hours facility available and it is therefore recommended that customers should take independent travel insurance. Driving Licences Drivers must produce a full and valid British / National driving licence held for at least one year (some exclusions may apply). National driving licenses in .non-Roman. script must be supported by an International Driving Permit together with your passport. Where a driving licence is in more than one part, drivers must have all sections with them. In certain locations and for some vehicle types, drivers must have held a full licence for a minimum of three years. It is the driver.s responsibility to ensure that he/she has the appropriate driving licence. Our reservations department must be informed of any endorsements on the driver.s licence, as certain endorsements may not be accepted. No refunds will be given for rentals rejected due to non-production of an acceptable driving licence or non-disclosed endorsements. Faxed or photocopied licences are not acceptable. Rental Documents The rental voucher must be presented when picking up your rental vehicle. This voucher will show your rental reservation number issued by the supplying rental company. Solus cannot be held responsible for rentals rejected if a voucher is not presented. The terms and conditions on the rental agreement to be signed at point of pickup will form part of the overall contract of rental. You are advised to read all terms and conditions of rental and to raise any concerns with the supplying rental agent prior to signing the rental agreement. You should retain your rental documents and related receipts for a minimum of 28 days after returning the vehicle. Additional Drivers Should you wish to include additional drivers, a small daily charge is normally made. This option will be made available to you as part of your quotation request. It is important to note that each additional driver must be able to produce the required driving license at the point of pick-up (please refer to .Driving Licenses. above) and will be subject to the same qualification criteria as the .main driver.. Deposits All customers will be required to leave a pre-authorisation on their credit card at the time of pick-up to cover the collision damage / theft waiver excess, fuel and any additional local charges for extras. To do so, a valid credit card in the name of the hirer must be produced upon pick-up of the vehicle. Cash / cheque deposits are not accepted. Where a deposit for fuel is payable, it will be refunded if the vehicle is returned with a full tank of fuel. If the tank is not returned full, the vehicle rental supplier will charge for fuel at its prevailing rate. They may also levy a refuelling charge. Please check the supplying agent.s fuel policy when you pick up your vehicle. Provision of Vehicles Please note that vehicle rental supplier can refuse to provide a vehicle to any customer who is, in their opinion, unfit to drive or does not meet the qualification criteria. In such circumstances, Solus cannot be held liable for such decision being made by the vehicle rental supplier and we shall have no further liability to you in this regard. Vehicle Groups / Suitability Solus is unable to guarantee a particular make or model of vehicle. The vehicle shown on the rental voucher is for guidance only and may be substituted for an alternative similar or upgraded vehicle ( at no extra cost). All vehicles are booked by group and whilst the vehicle rental company will try to provide a vehicle within the group booked, if a vehicle group is not available a larger vehicle will be supplied to the customer at no extra charge. If you are dissatisfied in any way with the standard of the vehicle supplied, you must advise the local supplier immediately. Solus cannot accept liability where this procedure is not followed. All rental vehicles are insured for a maximum number of passengers. This number, in the interest of safety, must not be exceeded. It is your responsibility to ensure that the vehicle being booked is large enough to meet your travelling requirements. Cross-border Restrictions Restrictions will apply when crossing country and state borders. Vehicles may not be taken outside the country of rental without the express prior permission of the vehicle supplier. Please consult our reservations department at the time of booking as to whether the vehicle may be taken across international borders and, where so permitted, the additional costs applicable. Collision Damage and Theft Waiver (CDW) Your responsibility for any and all damage to the rental vehicle, howsoever caused, during the period of rental will, in most circumstances (see "CDW Exclusions" below), be limited to the excess / deductible applicable. This contractual arrangement is termed "Collision Damage Waiver" or "CDW". You will be required to pay, as part of the overall deposit, the CDW excess / deductible amount applicable to the rental at the time of pick-up (see "Deposits"). In most cases, the CDW product includes Theft Waiver whereby, in the event of the rental vehicle being stolen (or any attempted theft of the vehicle), your financial responsibility is limited to the CDW excess / deductible amount provided the vehicle is used in accordance with the terms and conditions of the rental agreement and the vehicle keys are returned upon termination of the rental. It is your responsibility to ensure that the vehicle and its keys are kept secure at all times. Please note that cover is not provided for the contents of the vehicle in the event of theft. CDW Exclusions There are a number of exclusions which include (but are not limited to):
We strongly suggest that you read the vehicle supplier.s terms and conditions of rental at the point of pick-up. Excess Protection (EP) Where this facility is offered, you may waive your financial liability for the standard excess / deductible amount by purchasing Excess Protection (EP). However, please note that the exclusions applicable to both CDW and TW also apply to the EP. It is important to ensure that you sign a Vehicle Condition Report form upon pick-up of the rental vehicle and also at point of return of the rental vehicle to verify both the pre-rental and post-rental vehicle condition. Doing so safeguards your position in respect of any disputes regarding damage to the rental vehicle. In the event of an accident you must ensure that an Accident Report Form is accurately completed and a copy of this must be forwarded to us immediately upon termination of the rental. Details of any Police attendance (including references provided) and Third Parties involved must be recorded and provided to us. Customers purchasing EP will be provided with a specialist personal injury claim service to assist with the pursuance of personal injury claims against third parties at no cost. Excess / Deductible Collection All customers will be required to leave a pre-authorisation on their credit cards at the time of pick-up to cover the collision damage / theft waiver excess. To do so, a valid credit card in the name of the hirer must be produced upon pick-up of the vehicle. If the vehicle is damaged or stolen, the pre-authorised deposit will be retained and treated as payment of the excess / deductible applicable. If, however, you have purchased our EP product and thus waived your financial liability, you may reclaim the excess / deductible paid to the rental supplier, subject to adherence to the process as outlined under section Excess Protection (above). Such reclaim should be directed to Solus within 7 days of termination of the rental with copies of all required supporting documentation being submitted no later than 21 days after termination of rental. The required documentation will consist of a copy of the completed Incident Report Form (supplied by the vehicle rental supplier) together with a copy of the rental agreement and invoice showing the payment of the full excess / deductible, copy of the signed Vehicle Condition Report form and any other information / documentation relating to the incident. EP may not be available for certain vehicle groups and / or vehicle suppliers. EP is not available to drivers aged under 25. Tax All pre-paid charges will include tax at the prevailing rate are included (except Australia where taxes are paid locally by law). Any selected optional extras purchased by you locally will be subject to local taxes at the prevailing rate. Where additional surcharges are to be paid locally (as advised at point of reservation), these will be subject to local taxes at the prevailing rate. Solus reserves the right to levy any government increases in local taxes that may be introduced after the printing of these terms and conditions. Car Type / Suitability Solus is unable to guarantee a particular make, model or fuel type of vehicle as all vehicles are booked by vehicle group. The vehicle shown on your voucher is for guidance only and may be substituted by the vehicle rental supplier for an alternative, similar or upgraded vehicle (at no extra cost). If it becomes impossible to provide your booked vehicle due to breakdown or an accident, a similar or upgraded vehicle will be provided. If you are dissatisfied in any way with the standard of the vehicle supplied, you must advise the local vehicle rental supplier immediately. Mechanical Difficulties / Accidents In the event of any mechanical difficulties or accidents involving your vehicle, it is important that details are reported to the local vehicle rental supplier immediately. In the event of an accident you must also complete an Accident Report Form by the end of the rental period. This is imperative should you wish to reclaim the excess / deductible charged to you by the local vehicle supplier from Solus if you opted to purchase EP. Local police should also be notified in the case of accidents or theft and such detail should be provided on the Accident Report Form. Full details of third parties and witnesses should also be obtained and such detail should be provided on the Accident Report Form. You must not carry out any repairs to the vehicle without the express permission of the local vehicle rental supplier. Their name and contact details will be shown on the rental agreement. You should retain copies of all rental documentation in the event an insurance company is involved. A Vehicle Condition Form must be signed on pick-up and return of the vehicle. Failure to do so may delay the investigation of any disputes regarding damage excess charges or invalidate excess refunds under the EP product. Your insurance cover and/or any waiver protection may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation. Customer Satisfaction Solus advises all customers that upon collection of the rental vehicle they read all documentation provided prior to signing the local rental agreement. If after signing the agreement you are not entirely happy with, or have any queries relating to your hire, please contact or return to the location and speak with the Station Manager who will gladly answer any questions that you may have. Should you still be dissatisfied, please contact our Customer Services Department in writing within 28 days of termination of the rental in question. Solus aims to resolve all customer complaints within 28 days of receipt; however, some complaints may take longer to resolve due to the nature of the complaint and the information required / provided. General Conditions The customer acknowledges that in making a booking with Solus he/she does so only on the basis of the material contained in our brochure, voucher, on our website or information provided on the phone by our employees. All bookings by our customers are subject to our terms and conditions. Solus acts as a vehicle rental broker and agent for various independent rental companies in the countries in which it operates. Please note that the rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company supplying the vehicle. You should satisfy yourself that you understand and agree to the terms and conditions as shown on the rental supplier.s rental agreement, as you will be subject to, and must comply with these terms, and the local law. Solus cannot accept liability for any charges incurred resulting from agreements entered into by you locally. Solus will not be held responsible for any losses or claims resulting from the hirer or authorised additional driver(s) driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will be responsible in respect of such claims. This list is not exclusive. Only those drivers who are authorised by the local vehicle rental supplier may drive the rental vehicle. Any unauthorised drivers will be deemed to be driving the vehicle without the required insurance and may be open to prosecution. The vehicle must not be used for any illegal purposes. The vehicle must at all times be driven / used in accordance with the relevant local road traffic law. It is your responsibility to ensure that the correct levels of tyre pressure, engine oil and other vehicle fluids are maintained at all times. If the vehicle becomes non road-worthy a replacement will be provided at the local suppliers discretion. The supplier can repossess the vehicle at any time. The vehicle must not be used for private hire. The vehicle must not be used to tow or pull unless designed for such purpose and unless the required towing equipment is fitted to the vehicle. The vehicle suppliers accept no responsibility for delays and/or any loss including consequential loss arising from breakdown or from any other circumstances. In cases of UK originating rentals where prior consent has been provided to take the rental vehicle outside of the UK, you undertake to ensure that the vehicle is checked for illegal immigrants prior to re-entering the UK. If the vehicle is seized by customs and excise then you will be liable for any storage charges incurred together with loss of rental income suffered by the vehicle rental supplier. Driver abuse of the vehicle is not covered by insurance or waiver. If special cleaning of the vehicle is required then you will be charged for this locally by the vehicle supplier. The hirer is responsible for any and all fines or traffic charges incurred during the rental period. Solus will process such fines / charges and an administration fee of £35+vat will apply. These costs will be charged to the hirer.s credit / debit card as provided at the point of booking. All vehicles and offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication. Consequential Loss Solus is only responsible for losses you suffer as a result of Solus breaking this agreement if the losses are of a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be reasonably contemplated by both you and Solus at the time our agreement is formed. Solus is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and Solus (such as loss of profits or loss of opportunity). Force Majeure Solus shall not be liable itself or vicariously through its local vehicle rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, Solus may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the client.s original billing address. Rates Solus reserves the right to change any rates / prices from time to time. Prices can go up or down. Please check our website for all up-to-date prices and services. Our Recommendation to You As part of our continued commitment to quality customer service, we strongly recommend that, prior to signing the local vehicle supplier.s rental agreement, you ensure that the details on that agreement match those details on your Solus rental voucher. Any additional purchases accepted to your credit card after the rental agreement has been signed will be your own financial responsibility. Terms of Use The Terms of Use and your use of and access to the Solus website are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all disputes arising between Solus and you out of or relating to your use of the Solus website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of the Terms of Use including without limitation this paragraph. You agree that no relationship, partnership, employment, or agency relationship exists between you and Solus as a result of the Terms of Use or your use of this website. Our performance of the Terms of Use is subject to existing laws and legal process and nothing contained in this agreement shall prevent Solus complying with any law enforcement or governmental authorities requests or requirements relating to your use of this website or information provided to or gathered by Solus with respect to such use and Solus shall have no liability in respect of such compliance. Although Solus cannot monitor the conduct of its users offsite, it is a violation of these Terms of Use to use any information obtained from this website in order to harass, abuse or harm other persons, or in order to contact, advertise to, solicit or sell to any user or person without their prior express consent.
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